Behavior Policy

Introduction

As a vital community resource agency the Flagstaff City-Coconino County Public Library's purpose is to provide informational services and resources to our customers in a pleasant and safe environment.

There are a few individuals that believe a public library, being public, should allow for unregulated behavior. However, the courts have determined that a public library is a "limited public forum," and "a library is obligated only to permit the public to exercise rights that are consistent with the nature of the library and consistent with the government's intent in designing the library as a public forum. Other activities need not be tolerated." (Kreimer vs. Morristown)

Any behavior that disrupts library use or interferes with a pleasant and safe environment for the public and/or the staff is considered "problem" behavior.

These policies and guidelines are intended to assist library staff in coping competently and courteously with all our customers, including the small number who might be labeled "difficult". They will present staff with techniques for handling customer relations in situations ranging from routine to those of an emergency nature. It is intended to help the staff distinguish between real "problem" customers who may jeopardize others safety and disrupt library operations, and those customers whose unusual needs or behaviors require some accommodations on the part of the staff in applying routine procedures.

Most importantly, these policies and guidelines provide procedures to ensure the safety and well-being of library customers and staff. The goal is not only to make the library a safe and pleasant facility for our customers, but also to familiarize the staff with relevant portions of the law and to outline steps to take in situations involving verbal and/or physical abuse. It must also be emphasized that some situations which make customers and/or staff uncomfortable, involve no violation of the law or library policy and therefore should be tolerated with good humor and courtesy. Each and every staff member is authorized and expected to be guided by the seriousness of the situation to determine when to call the police or when to notify a supervisor.

Behavior Policies for Customers

Library standards of acceptable behavior apply to all customers. In order to ensure the effective delivery of service and full access to facilities and information, and to maintain a quiet, safe and healthy environment for all library users and staff, the library has adopted the following policies, ARS 9-419. They will be firmly and courteously enforced in a non-discriminatory manner by library staff. Cooperation is expected. Noncompliance may result in the customer being asked to leave the premises; the library premises include the building; the land surrounding it; the front, rear and side grounds; the sidewalks and parking areas.

Children under the age of 10 must be supervised at all times by a parent, a sibling 14 years of age or older, or another responsible caregiver with delegated parental responsibility, such as a teacher or sitter. The library is not a child care facility.

Appropriate activities and behavior include:
Reading, writing, researching, doing homework, tutoring, browsing for books and other materials, using computer resources, thinking, and talking in soft tones, attending programs, and viewing exhibits. Activities must be conducted quietly so as not to disturb others. Library materials, equipment and furniture, belong to everyone and should be used with care.

Inappropriate activities and behavior include:
  • Disruptive Behavior/Disorderly Conduct - ARS 13-2904 includes: excessive noise/use of sound equipment without headphones, annoying other customers, running in the building.
  • Child Abuse,Sexual Or Physical - ARS 13-3623, 13-604.01, 13-1404-1410
  • Abandonment/Neglect Of Children - ARS 13-3619, ARS 8-201
  • Harassment/Threats/Stalking/Indecent Exposure/Sexual Or Verbal Abuse of library users or staff - City Administrative Policy 3/94, Civil Rights Act 1964, 1991, ARS 13-2921, ARS 13-2904, ARS 13-2923, City 6-1-2
  • Lewd Acts/Obscene Language - ARS 13-1412, 13-3501-3512, 13-1401-1403, City 6-1-6
  • Smoking - ARS 36-601, City Ordinance 1450
  • Gambling - ARS 3-3301, City 6-1-12
  • Intoxication resulting from alcohol or drugs - ARS 36-2021, 4-233, 13-3401
  • Loitering/Sleeping/Soliciting/Begging - ARS 13-2905, City 6-1-2
  • Vandalism/Robbery/Shoplifting/Theft, abuse of facilities, equipment, materials ARS 13-1601-1602, 13-1601-1602, 12-661, Robbery - ARS 13-1902-04, Shoplifting - ARS 13-1805, Theft - ARS 13-1802, City 6-1-3
  • Assault/Endangerment - ARS -13-1201-1204
  • Criminal Trespass - ARS 13-1501-02
  • Littering - ARS 13-16011602, City 6-6-1 & 2
  • Setting Off Fire Alarms - City 6-1-7
  • Eating Food/Drinking Beverages/Chewing Tobacco
  • Use Of Wrong Restrooms/Bathing/Washing Clothes
  • Delinquent Behavior - ARS - 8-202, 230
  • Skateboards/Roller Blades - City Ordinance 1848
  • Inappropriate dress: i.e., no shirt, no shoes
The following may not be brought into the library:
  • Weapons - ARS 13-3101-02, ARS 13-3111 (Minors), City 6-1-13
  • Animals except for guide dogs - City 6-2-1
  • Bicycles - (Skateboards And Roller Blades may be carried)

Policy last updated on April 2013

While at the library:

You may ...
  • Look for and retrieve materials
  • Use computers to locate materials or information
  • Ask a librarian for assistance
  • Read
  • Do homework
  • Research topics
  • Visit quietly with others
You may not ...
  • Talk loudly, harass, use abusive or offensive language, or be disrespectful or offensive to others
  • Eat food, drink beverages, smoke, or chew tobacco
  • Mistreat or abuse library property, computers, and equipment
  • Loiter on library property (indoors and outdoors)
  • Fight, push, or show any kind of inappropriate gesture or physical contact or display that is either unlawful or offensive to others
  • Run, skateboard, or roller blade anywhere on library property

The library has the right to regulate behavior as it relates to the function of the library. Any behavior that disrupts or interferes with an appropriate or safe environment for the public or staff is subject to reprimand.

Anyone displaying inappropriate behavior as mentioned above will be given one warning and told what is expected. If inappropriate behavior continues, the individual(s) will be asked to leave. Youth will call their parent for immediate pick-up and will need to leave the library for the rest of the day. If inappropriate behavior is repeated, the individual(s) will not be allowed to return to the library for an extended and specified period of time.

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Last updated on April 3, 2013

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