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As a vital community resource agency the Flagstaff City-Coconino County Public Library's purpose is to provide informational services and resources to our customers in a pleasant and safe environment.
There are a few individuals that believe a public library, being public, should allow for unregulated behavior. However, the courts have determined that a public library is a "limited public forum," and "a library is obligated only to permit the public to exercise rights that are consistent with the nature of the library and consistent with the government's intent in designing the library as a public forum. Other activities need not be tolerated." (Kreimer vs. Morristown)
Any behavior that disrupts library use or interferes with a pleasant and safe environment for the public and/or the staff is considered "problem" behavior.
These policies and guidelines are intended to assist library staff in coping competently and courteously with all our customers, including the small number who might be labeled "difficult". They will present staff with techniques for handling customer relations in situations ranging from routine to those of an emergency nature. It is intended to help the staff distinguish between real "problem" customers who may jeopardize others safety and disrupt library operations, and those customers whose unusual needs or behaviors require some accommodations on the part of the staff in applying routine procedures.
Most importantly, these policies and guidelines provide procedures to ensure the safety and well-being of library customers and staff. The goal is not only to make the library a safe and pleasant facility for our customers, but also to familiarize the staff with relevant portions of the law and to outline steps to take in situations involving verbal and/or physical abuse. It must also be emphasized that some situations which make customers and/or staff uncomfortable, involve no violation of the law or library policy and therefore should be tolerated with good humor and courtesy. Each and every staff member is authorized and expected to be guided by the seriousness of the situation to determine when to call the police or when to notify a supervisor.
Behavior Policies for Customers
Library standards of acceptable behavior apply to all customers. In order to ensure the effective delivery of service and full access to facilities and information, and to maintain a quiet, safe and healthy environment for all library users and staff, the library has adopted the following policies, ARS 9-419. They will be firmly and courteously enforced in a non-discriminatory manner by library staff. Cooperation is expected. Noncompliance may result in the customer being asked to leave the premises; the library premises include the building; the land surrounding it; the front, rear and side grounds; the sidewalks and parking areas.
Children under the age of 10 must be supervised at all times by a parent, a sibling 14 years of age or older, or another responsible caregiver with delegated parental responsibility, such as a teacher or sitter. The library is not a child care facility.
Appropriate activities and behavior include:
Policy last updated on April 2013
While at the library:You may ...
The library has the right to regulate behavior as it relates to the function of the library. Any behavior that disrupts or interferes with an appropriate or safe environment for the public or staff is subject to reprimand.
Anyone displaying inappropriate behavior as mentioned above will be given one warning and told what is expected. If inappropriate behavior continues, the individual(s) will be asked to leave. Youth will call their parent for immediate pick-up and will need to leave the library for the rest of the day. If inappropriate behavior is repeated, the individual(s) will not be allowed to return to the library for an extended and specified period of time.
Last updated on April 3, 2013