ILL Frequently Asked Questions


What is Interlibrary Loan (ILL)?


Interlibrary Loan (ILL) is a service offered to you by Flagstaff City-Coconino County Library. We borrow books or magazine articles from other libraries that you need but that we do not own.


How do I make a request?


Please be sure to check the Flagstaff Public Library’s Online Catalog prior to requesting an item from Interlibrary Loan. If the book is less than a year old please fill out our Purchase Request Form.


How many items can I request?


There is a limit of 6 active requests per patron at one time. This includes pending requests.


How long does it take to receive a request?


We process your requests as quickly as possible. We borrow from libraries all over the U.S; therefore, it can take from a few days to several weeks to receive materials.


Can I request CDs, DVDs, or eBooks?


No


How will I be notified when my material arrives?


If you have an email in your library account you will receive an email. Otherwise, you will receive a phone call.


How long can I keep an interlibrary loan item?


3 weeks.


Where do I return Interlibrary Loan Materials?


You may return your materials to either the Main Library or the East Branch Community Li-brary.


Can I renew an Interlibrary Loan request?


You may request a renewal but renewals are NOT guaranteed and are subject to approval from the lending institution. Do not contact the lending library directly as this will cause confusion between libraries and you will be barred from making renewal requests in the future.

Last updated on July 2, 2014

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